Terms of Service

Last updated: October 11, 2026 · Beta version · doc v2026-10-11

The service

LearnersVoyage is a practice-management platform for literacy and education professionals — scheduling, session documentation, skills and assessment tracking, family billing, and related tools. It is currently in private beta. These Terms are between you (the practice or practitioner holding the account) and the operator of the LearnersVoyage service ("LearnersVoyage", "we", "us").

Eligibility & your account

The service is offered only to practices located in the United States. You must be at least 18 and authorized to act for the practice you register. Children never have accounts or sign-ins on LearnersVoyage; the family-facing parent portal is for parents and legal guardians only. You are responsible for the accuracy of the information in your account, for maintaining the confidentiality of your sign-in credentials, and for the activity of users you invite. Each subscription covers a single practice organization.

Your data & authority

You own the data in your practice — including student, family, and session records — and can export all of it as a self-serve download or request account closure in Settings, as described in the Privacy Policy. We process it only to provide the service. By placing student or family information in the service, you represent that you have the lawful authority to do so (parental consent, contract, or other valid basis) and that your use complies with the privacy laws that apply to your practice.

Subscriptions & billing

Paid plans are billed through Stripe, month-to-month or annually (annual billing is offered at a discount). Trials do not require a credit card. To keep access after a trial, you add a payment method before it ends; the first charge then occurs on the trial-end date, for the plan and interval shown at signup, and you can cancel anytime before that in Settings → Subscription. We send a reminder notice before a trial converts and before a subscription renews, and a notice before any promotional or founding-member pricing period ends and the subscription begins renewing at the standard rate. Promotional pricing applies only for the promotional period stated at signup and only to the billing interval stated. Cancellation takes effect at the end of the current billing period, and payments are otherwise non-refundable except where we approve a refund on request or the law requires one.

Family card payments

Your practice can accept card payments from families through its own Stripe account, connected via Stripe-hosted onboarding in Settings. Family payments are charged directly on your practice's Stripe account — your practice is the merchant of record for those charges, and refunds, disputes, and chargebacks on them are between you and the family under Stripe's rules. LearnersVoyage is not a party to those transactions, does not set their terms, and does not hold your funds. Stripe's onboarding may ask the business owner for verification details (legal name, date of birth, tax ID, bank account) — that information goes to Stripe under the Stripe Connected Account Agreement and Stripe Services Agreement, not to us. Family card payments pause while your Stripe account cannot accept charges and resume when it can.

Add-ons, credits & usage

AI-assisted features require an active AI Insights add-on subscription ($5/month, or the annual equivalent), billed separately from your plan. If the add-on lapses or is cancelled, AI features stop until it is renewed. Some features draw down a prepaid usage balance ("AI credits"): you purchase credits explicitly, the balance is applied to usage as it occurs, and credits do not expire while your subscription is active. If you enable auto-spend in Settings (it is off by default), usage beyond any included amount draws automatically from your prepaid credit balance — it never charges your payment method outside a purchase you initiate. If auto-spend is off or your balance is empty, AI features degrade gracefully to a lighter model or pause until you add credits. Unused prepaid credit balances are non-refundable except where we approve a refund or the law requires — with one exception: if we close your account for convenience (not for breach), or you close it because of our material breach of these Terms, we refund your remaining unused prepaid credit balance. Credits expire when your account closes for any other reason.

AI-assisted features

Optional AI-assisted features (session-note summaries, progress flags, coaching suggestions) are powered by Amazon, Anthropic, NVIDIA, or OpenAI models via AWS Bedrock — the single AI provider for this deployment. Identifying fields are pseudonymized before requests are sent, and under AWS Bedrock service terms request content is not used to train provider models or retained by the provider, per the Privacy Policy. AI output is a suggestion for your professional judgment — it is not a decision, diagnosis, assessment result, or educational, psychological, medical, or legal advice — and you are responsible for reviewing it before relying on it. AI output never modifies your records, plans, or settings without your action; the practitioner remains solely responsible for all instructional decisions.

Practitioner fidelity and session-review features produce coaching feedback for the practitioner's own professional development only. They are not an evaluation instrument and must not be used as the basis for hiring, compensation, discipline, or termination decisions.

Your practice's responsibilities

You are responsible for the records you keep: for retaining your own copies of important records (the self-serve export in Settings exists for exactly that), for obtaining whatever consent forms your practice and state require, and for telling your families when AI-assisted features are used on their students' data. In-app consent acknowledgments record a typed name and timestamp — they are consent records, not certified electronic signatures, and they may not satisfy every consent formalities requirement that applies to your practice.

Acceptable use

Don't misuse the service — no unlawful content, no attempts to access other practices' data, no uploading data you lack authority to share, no disruption of the platform. We may suspend accounts that violate these terms.

Our intellectual property

The service — its software, design, documentation, and branding — belongs to us and is protected by intellectual-property laws. These Terms give you a limited, non-transferable right to use the service for your practice while your subscription is active; they don't transfer ownership. Feedback you give us may be used to improve the service without obligation to you.

Termination

You may close your account at any time from within the service. We may suspend or terminate access for breach of these Terms or unlawful use, with notice where practicable. On closure, your data is handled per the retention choices described in the Privacy Policy — an express purge, a defined retention period you select, or the default period — after which it is deleted. Sections that by their nature survive closure (your data ownership, payment obligations accrued, indemnity, warranty disclaimer, liability limits, disputes) survive termination.

Indemnification

You agree to indemnify and hold LearnersVoyage harmless from claims arising out of your practice's data or use of the service — including claims that you lacked authority to collect or store student or family information, and claims by your clients relating to your use of the service. We will indemnify you against third-party claims that the service itself infringes a US intellectual-property right, excluding claims arising from your data, your modifications, or combinations with systems we didn't supply.

Warranties & disclaimers

Except as expressly stated, the service is provided "as is" and "as available" — especially during beta. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the service will be uninterrupted or error-free. Nothing in the service is medical, psychological, educational, or legal advice. Some jurisdictions do not allow these exclusions, so they may not apply to you.

Limitation of liability

To the extent permitted by law, neither party's aggregate liability under these Terms exceeds the greater of (a) the fees you paid us in the 12 months before the claim arose and (b) US $100. This cap does not apply to your indemnification obligations, your obligation to pay fees and charges you owe, or liability that cannot be limited by law. For either party's breach of its data-protection or confidentiality obligations (including a confirmed security breach of systems that party operates), the cap is instead the greater of (a) the fees you paid us in the 24 months before the claim arose and (b) US $1,000. We are not liable for indirect, incidental, consequential, or punitive damages, or for lost profits, even if advised of the possibility. We are not liable for loss of data caused by your own actions or by systems outside our control; this exclusion does not cover data loss caused by our failure to maintain the security measures described in the Data Processing Agreement.

Publicity

We will not use your practice's name or logo, or identify you as a customer, in marketing or publicity materials without your written permission.

Data processing agreement

Where we process personal data on your practice's behalf, our Data Processing Agreement is incorporated into and forms part of these Terms. Accepting the DPA at signup is a condition of using the service for student or family data.

Governing law & disputes

These Terms are governed by the laws of the State of New Jersey, without regard to conflict-of-laws rules. Before filing a claim, both parties will try in good faith to resolve the dispute informally — email admin@learnersvoyage.com and give us 30 days. Claims that can't be resolved informally must be brought in the state or federal courts located in New Jersey, and both parties consent to their jurisdiction. Either party may instead bring an individual claim in small-claims court.

Beta terms

During beta, features evolve quickly. We'll communicate material changes in advance, honor promotional pricing for its stated period, and won't remove your data without notice.

Changes to these terms

If we change these Terms materially, we'll give advance notice in the app or by email; the date and version above show the current version. Continuing to use the service after changes take effect means you accept them.

Contact

Questions about these terms: admin@learnersvoyage.com.